Time-Check

Support

Getting Help

Quick Solutions

Before contacting support, try these common solutions:

App Not Working

1. Restart the app - Force close and reopen Time-Check
2. Check permissions - Verify calendar and notification access
3. Update iOS - Ensure you’re running a supported iOS version
4. Reinstall app - Delete and reinstall from App Store if issues persist

Calendar Issues

1. Check calendar permissions - iOS Settings > Privacy & Security > Calendars
2. Verify calendar accounts - Ensure calendars are active in iOS Settings
3. Restart device - Sometimes helps with EventKit issues
4. Re-grant permissions - Remove and re-add calendar access

Network Problems

1. Check connectivity - Verify internet connection
2. Try different network - Switch between Wi-Fi and cellular
3. Corporate networks - Contact IT about firewall settings
4. Server status - Check if there are known service issues

Contact Support

Email Support

• Email: support@time-check.com
• Response time: 24-48 hours
• Include: iOS version, app version, detailed description of issue

GitHub Issues

• Repository: github.com/zoratu/time-check/issues
• Best for: Bug reports, feature requests, technical discussions
• Guidelines: Search existing issues before creating new ones

Community Support

• Discussions: GitHub Discussions
• Best for: Questions, sharing experiences, community help
• Active community: Users and developers helping each other

Troubleshooting Guide

Common Issues

Calendar Access Problems

Issue: App cannot access calendar Symptoms: “Calendar Access Denied” error, no availability data Solutions:

1. Go to iOS Settings > Privacy & Security > Calendars
2. Ensure Time-Check has calendar access enabled
3. Restart the app after granting permissions
4. If still issues, try removing and re-adding calendar accounts

Background Processing Issues

Issue: Requests not processed automatically Symptoms: Manual check-in required, delayed responses Solutions:

1. Enable Background App Refresh: Settings > General > Background App Refresh
2. Ensure Time-Check is enabled for background refresh
3. Check battery level (Low Power Mode affects background processing)
4. Verify good network connectivity

Email Verification Problems

Issue: Cannot verify email address Symptoms: Verification code not received, verification fails Solutions:

1. Check email spam/junk folder
2. Ensure email address is entered correctly
3. Request new verification code
4. Try different email client if using corporate email

Notification Issues

Issue: Not receiving request notifications Symptoms: No alerts for new availability requests Solutions:

1. Check iOS Settings > Notifications > Time-Check
2. Ensure notifications are enabled and configured properly
3. Verify Do Not Disturb settings
4. Check Focus modes that might block notifications

Connectivity Problems

Issue: Cannot connect to servers Symptoms: Network errors, timeouts, “Cannot connect” messages Solutions:

1. Verify internet connection works for other apps
2. Try both Wi-Fi and cellular connections
3. Check corporate firewall settings (contact IT if needed)
4. Ensure HTTPS traffic is allowed

Advanced Troubleshooting

Debug Information Collection

When contacting support, include this information:

1. Device Info: iPhone/iPad model, iOS version
2. App Version: Check in App Store or app settings
3. Error Messages: Exact text of any error messages
4. Steps to Reproduce: What you were doing when issue occurred
5. Network Environment: Wi-Fi, cellular, corporate network

Log Information

The app generates anonymous debug logs:

1. System logs: iOS version, device model, app version
2. Network logs: Connection status, response times (no personal data)
3. Error logs: Anonymous error messages and codes
4. Performance logs: Memory usage, processing times

Reset Options

If issues persist, try these reset options:

1. Soft reset: Force close app and restart
2. Permission reset: Remove and re-grant calendar permissions
3. App reset: Delete and reinstall app (loses preferences)
4. Device restart: Restart iOS device

Known Issues

Current Known Issues

• Gmail Calendar Identity: Some users may experience issues with Gmail calendar account detection
• Corporate Exchange: Some Exchange servers require additional IT configuration
• Background Refresh: iOS may limit background processing based on usage patterns

Planned Fixes

• Enhanced Calendar Detection: Improved support for multiple calendar providers
• Better Error Messages: More specific error messages for troubleshooting
• Corporate Network Support: Enhanced compatibility with enterprise networks

Workarounds

• Manual Check-in: If background processing is unreliable, use manual check-in
• Calendar Selection: If multiple calendars cause issues, select specific calendars
• Network Switching: Try different networks if one has connectivity issues

Documentation

User Guides

• How It Works - Understanding the availability sharing system
• Usage Guide - Complete user guide for the app
• iOS App Documentation - Technical specifications and features

Technical Documentation

• API Reference - Developer API documentation
• Security Architecture - Security and privacy details
• Privacy Policy - Privacy practices and data handling

Developer Resources

• GitHub Repository - Source code and development
• API Examples - Code examples for API integration
• Deployment Guide - Server deployment instructions

Feature Requests

Submitting Requests

1. Check existing: Search GitHub issues for similar requests
2. Be specific: Describe the feature and use case clearly
3. Explain benefit: How would this help users?
4. Consider privacy: Ensure request aligns with privacy principles

Popular Requests

• Android App: Android version of the mobile app
• Web App: Browser-based availability checking
• Calendar Integrations: Additional calendar service support
• Enterprise Features: Enhanced corporate deployment options

Roadmap

• Q1 2025: Enhanced email verification system
• Q2 2025: Improved calendar provider support
• Q3 2025: Web interface for availability requests
• Q4 2025: Enterprise management console

Privacy and Security

Reporting Security Issues

• Email: security@time-check.com
• Scope: Security vulnerabilities, privacy concerns
• Response: 24 hours for acknowledgment, investigation timeline provided

Privacy Questions

• Data handling: See our Privacy Policy
• Security details: Read our Security Architecture
• Data deletion: All data expires automatically within 30 days

Compliance Support

• Enterprise compliance: Contact support for compliance documentation
• Audit support: We can provide security audit information
• Certifications: Information about security certifications and standards

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Still need help? Contact us at support@time-check.com or create a GitHub issue.